To keep your child’s glasses safe and long-lasting, we recommend:

• Choosing impact-resistant lenses like polycarbonate or Trivex
• Opting for flexible frames that can withstand rough handling
• Using a protective case when not in use
• Regular cleaning with a microfiber cloth and lens-safe cleaner

You can find the frame size on the inner side of your current glasses. It usually includes three numbers, e.g., 52-18-140, where:

• 52mm – Lens width
• 18mm – Bridge width
• 140mm – Temple length

Alternatively, visit our store for a free frame size consultation.

Our secure checkout process ensures a smooth shopping experience:

1. Select your preferred eyewear and add it to your cart.
2. Proceed to checkout and enter your shipping details.
3. Choose a payment method and complete your transaction securely.
4. Receive an order confirmation via email or SMS.

If you need to modify your order, please contact us within 24 hours of placing it. Changes can include:

• Frame color or model
• Prescription details
• Delivery address

Order modifications after dispatch may not be possible. If the package is already shipped, you may be responsible for any additional delivery charges due to incorrect address details or other factors.

We do not offer free shipping on orders.

In-Store Pickup: If you prefer, you can pick up your order from any of our stores countrywide free of charge.

• Delivery Time: Orders are typically delivered within 24-72 hours of ordering unless circumstances beyond our control cause a delay.
• In-Store Pickup: Available free of charge from any of our stores.
• Address Accuracy: We will deliver ordered items to the exact address provided. If an incorrect address is provided, the customer will be responsible for additional delivery charges and possible delays.
• Proof of Address & ID: Customers may be required to provide proof of address and identification before delivery.
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Please note that we do not accept returns or offer refunds under any circumstances. Once a product is purchased, it is considered final. After delivery or pickup, Phil will not be held liable for any issues, damages, or defects with the product. Products that carry warranties will be covered according to the terms and conditions of the respective brands.

We are committed to respecting and protecting your privacy. Our Privacy Policy explains:

• How we handle your personal information, including shipping details.
• Who we share your information with.
• Measures we take to protect your privacy when using our services.

For more details, please refer to Phil Opticians Data Privacy Policy on our website.

We reserve the right to update our policies at any time, so please check our website regularly for any changes.

At Phil, we strive to ensure you are fully satisfied with your purchase.

If you have any questions or concerns about your order, please feel free to contact us at gm@philgroupworld.com.